Should your company invest in products like Salesforce and Netsuite

Business Web Needs CRM

As companies grow, A CRM( Customer Relationship Management System ) becomes necessary. Proper customer service requires work. Knowing when contact information changes, why individuals or groups are using your services or products, what demographics they fall under, notes on previous communications or promises can become an overwhelming and complex issue. Systems like Salesforce … Continue reading

Mistakes even big sites make that lower visitor retention

Visitor retention is one area many sites consistently ignore.  There are pictures of hot girls, but little branding.  Great product review, but only knowledgeable internet users understand how to follow the site via RSS.  Wonderful pictures of cars, but little incentive for potential customers to signup for the newsletter.  Here … Continue reading